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Arcotel Velvet

Listed under Best Hotels in Berlin, Germany.

  • Photo of Arcotel Velvet
  • Photo of Arcotel Velvet
  • Photo of Arcotel Velvet
Photo of Arcotel Velvet
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"A design hotel for informality, fun and rooms with views"

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Written by  travelintelligence.

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Arcotel Velvet Isn't Worth The Money

The Arcotel Velvet is a chic and modern four-star hotel centrally located in Berlin-Mitte. With glowing reviews from a young and trendy clientele, and an appearance on Samantha Brown's "Passport To Europe," we expected a rewarding stay. Unfortunately, we dissent from the prevailing opinion.

Design

The Andy Warhol-like pop art motif that permeates the hotel is fun and kitschy -- everything from the wall-size Nefertiti to the curtains featuring famous figures like JFK -- and the pop music in the lobby accentuates the modernity.

In a creatively ergonomic effort to make the room appear larger than it really is, a curtain is used as a wall to separate the bedroom from the bathroom. The curtain, however, offers little privacy and is unable to trap the warmth emitted from the shower on a cold morning.

Location

The best thing about Arcotel Velvet is its location. Located near the corner or Oranienburger Tor and Friedrichstrasse, the hotel is surrounded by restaurants of every price range and variety. Trams conveniently stop across the street, and a U-Bahn station is just around the corner. Many museums and monuments, including Brandenburg Gate, are within reasonable walking distance.

Room

The stiff bed was made more uncomfortable by the flimsy pillows and thin blankets only large enough for one individual. Most inconvenient was the lack of storage cabinets or drawers to store our dirty laundry. Particularly annoying was the small television that would routinely turn black-and-white for 15 minutes before returning to color.

Service

The blackest mark is reserved for the staff. After we checked out of our room on New Year's morning, the woman at the front desk was of no assistance when we needed to find a taxi to get to the airport. Instead of calling a taxi line or helping us make other arrangements such as a private car or ride share shuttle, she disappeared into the back room, leaving us to fend for ourselves at a time when taxis were scarce (the short-staffed hotel does not have a concierge or a doorman). When we were finally able to retrieve a taxi, the woman wasn't even courteous enough to say good-bye.

Overall

Chic design and helpful location doesn't make up for the lack of comfort or the unhelpful staff member.

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