There’s an interesting story developing north of the border involving a bankrupt tour operator, several Caribbean resorts and thousands of vacationers. When Canadian tour company Conquest Vacations closed its doors last week, it left many of its bills unpaid. Now hotels are essentially forcing their guests to pay their hotel bills twice, often using heavyhanded and threatening tactics.
Guests were locked out of their rooms and threatened with arrest if they didn’t settle up. The resorts offered no apologies for their behavior. As one hotel chain owner put it:
Conquest never paid us. The result is that consumers have been enjoying vacations at our hotels and resorts – sleeping in our beds, eating our food, drinking our beverages – which were never paid for. We have no recourse but to require payment prior to the traveler’s departure. We completely understand that this situation is upsetting to everyone involved and we regret the impact it may be having upon people’s vacations.
Regret the impact? Well, being threatened with prison time in a foreign country is a little more than an inconvenience.
So what are your options?
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