Question: Elliott, I need your help getting my money back for a plane ticket I had to pay for twice.

Here’s my story: I bought tickets online through from Philadelphia to Tapachula, Mexico. When we arrived in Mexico City, Aviacsa Airlines representatives told us that Cheapoair hadn’t paid for the last leg of our trip. So I had to buy new tickets. Two members of our group also had to pay again.

After I returned home, I faxed all of my documents to a supervisor at Cheapoair. That was six months ago. I’ve called her repeatedly and left messages, but no one has contacted me, and I’m out $879. Is there anything you can do? — Eileen Mather, Glenside, Pa.

Answer: You shouldn’t have to pay twice for your airline tickets. But you also shouldn’t be too quick to blame Cheapoair for the mix-up.

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Comments by other travellers

Passengers on the same flight rarely pay the same price for their tickets. Numerous factors determine ticket prices, but the surest way to get the best deal is to be thorough, be flexible and know where to shop.


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  • Elliott

    Christopher Elliott has been called one of the world’s leading travel experts. But his focus isn’t on the destination, or ev…

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