Mandatory resort fees have been annoying hotel guests for almost as long as I’ve been covering the hotel industry, which is to say, a long time. But how do you persuade a property to remove these unwanted extras from your bill?
In the past, simply asking to have the additional $10 or $20 a night stricken from your bill was enough. Not anymore. Now, your friendly hotel clerk is far likelier to take a hard line when you’re checking out.
Consider what happened to George Lilley when he checked into Treasure Island Las Vegas recently. Its non-negotiable $20 resort fee, which covers Internet access, phone calls and gym access, is among the worst-disclosed I’ve ever seen (you have to scroll to the bottom of this page, and it still isn’t entirely clear if the fee is required). Apparently, the same is true when booking by phone.
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