It seems like a simple request. All we want as customers is for an airline to take as much responsibility for our bags as FedEx would. We want to see our bags scanned everywhere so we can see where they are, and if they do get lost, we want to know when we will see them again. Like I said, simple . . . . Right.

I had the chance to sit down with US Airways’ Managing Director of Customer Strategy Tim Lindeman and Director of Customer Strategy, Melody Anderson (yes, the customer strategy group needs a lot of “directing”) to talk about what US Airways is doing in the world of baggage. You might be surprised to know that it’s pretty cool.

When you check your bag, the tag is scanned into the system and the bag is on its way. As of last November, your bag will now be scanned every time it gets on and off an airplane. So far, this is only implemented at domestic stations handled by mainline, but international stations should have scanners soon. Express stations don’t have them planeside yet but they have them in the baggage offices.

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  • Cranky Flier

    My name is Brett, and I’m an airline dork. I’ve had the bug since I was young. As a kid, I never missed a chance to go to LAX a…

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