It seems like a simple request. All we want as customers is for an airline to take as much responsibility for our bags as FedEx would. We want to see our bags scanned everywhere so we can see where they are, and if they do get lost, we want to know when we will see them again. Like I said, simple . . . . Right.
I had the chance to sit down with US Airways’ Managing Director of Customer Strategy Tim Lindeman and Director of Customer Strategy, Melody Anderson (yes, the customer strategy group needs a lot of “directing”) to talk about what US Airways is doing in the world of baggage. You might be surprised to know that it’s pretty cool.
When you check your bag, the tag is scanned into the system and the bag is on its way. As of last November, your bag will now be scanned every time it gets on and off an airplane. So far, this is only implemented at domestic stations handled by mainline, but international stations should have scanners soon. Express stations don’t have them planeside yet but they have them in the baggage offices.
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My name is Brett, and I’m an airline dork. I’ve had the bug since I was young. As a kid, I never missed a chance to go to LAX a…
Back in the early days, one flight number would usually have one airplane the whole way. Heck, it was more likely for the airplane to stay the same than the actual airline!
Don’t get too excited. I didn’t actually get to fly on one. But I did get invited to come take a tour of a 787 while it was on the ground here in Long Beach as part of a tour around North America. Of course, I was thrilled to do it.
As I mentioned yesterday, the big buzz at the APEX expo last week was around wireless entertainment.
It’s a busy week here at the Airline Passenger Experience Association (APEX) 2011 Expo
Three days on Isla del Sol, in Lake Titicaca; natural beauty and Inca legends
Differences in daily life between Canada and Peru
Iquitos: the largest and most popular jungle destination in Peru
Madrid's Festival of San Isidro has morphed from a religious procession to a full scale arts festival