If you’re under 25, you’re in for an unpleasant surprise when you check into the Oasis Cancun, a pyramid-like, all-inclusive resort on Mexico’s Yucatan Peninsula: a mandatory “under 25″ fee of $54.  And they don’t take “no” for an answer. When Ryan Plaxsun, 24, recently checked into the hotel, he was told to pony up the cash — or leave.

But Plaxsun thought he’d already paid for his whole stay when his online travel agency, Orbitz, took $1,100 out of his account for the airfare-inclusive vacation package. So he protested.

I asked to speak to a manager and they said they did not have one there. Then I asked them to show me this fee on their Web site, and they couldn’t.

After that I asked to use a phone to call Orbitz, and they also refused, saying that their phones do not make outgoing calls.

They told me if I did not pay the additional fees they would not give me my room and the fee had to be paid upfront. I was able to get a receipt for this, after some more arguing.

A hotel without a manager? No prior disclosure? A phone that doesn’t make outgoing calls? Hmmm.

Here’s what the hotel gave him.

Read more from www.elliott.org

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  • Elliott

    Christopher Elliott has been called one of the world’s leading travel experts. But his focus isn’t on the destination, or ev…

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