Vivian Rouleau missed her connecting flight to Akron, Ohio, for because of baggage. Not hers, but everyone else’s. Worse, her airline didn’t seem to care about the resulting connection problem, even though it seemed to be entirely preventable.
Rouleau’s story, and others like it, suggest the new $15 fees for the first checked bag aren’t just a commercial failure (as I’ve noted in the past, there can be a negative correlation between the fees and an airline’s profitability) but they also have all the makings of a disaster, from an operational perspective.
Consider what happened on Rouleau’s flight:
There are no posts. Why not be the first to have your say?
Christopher Elliott has been called one of the world’s leading travel experts. But his focus isn’t on the destination, or ev…
Although being separated from my kids on a long flight appeals to me on one level, I am sensitive to the fact that it could be another passenger’s worst nightmare.
Being separated from your family while you’re traveling is every child’s worst nightmare. Every parent’s, too.
Here’s the problem with Spirit Airlines’ new $5 fee for printing a boarding pass, according to Dennis Tucker. Not everyone has access to a PC and printer when they’re on the road.
Mary is an in-house reservation agent for an upscale, full-service hotel in a major American city.
Three days on Isla del Sol, in Lake Titicaca; natural beauty and Inca legends
Differences in daily life between Canada and Peru
Iquitos: the largest and most popular jungle destination in Peru
Madrid's Festival of San Isidro has morphed from a religious procession to a full scale arts festival