If you’re nervous about the recent swine flu outbreak and want to cancel an upcoming vacation to Mexico, you might want to read this before calling your travel agent.

In the last 24 hours, I’ve received several e-mails like the following one from reader Aaron Kyle.

I have booked a vacation package to Cancun from Phoenix through Travelocity and now need to cancel my trip due to the swine flu outbreak. I contacted Travelocity’s customer service department and they said that they needed to contact the hotel in order to see if a refund is available.

When I tried to contact the hotel myself, the Fiesta Americana Condesa said that I will need to get a refund through Travelocity! I am going around in circles trying to get a straight answer.

They didn’t allow the $100 shuttle fee to be refunded by Olympus Tours, and they said I will have to contact the airlines on my own to make changes.

This is a disaster….can you help?

Here’s the problem: As of now, the US government isn’t advising citizens to avoid Mexico. The US embassy in Mexico has limited hours, but there are no calls as of yet to avoid the entire country.

Continue reading on elliott.org

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  • Elliott

    Christopher Elliott has been called one of the world’s leading travel experts. But his focus isn’t on the destination, or ev…

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