If there’s just one thing we’ve learned this week, it’s that alcohol and booking travel don’t mix.  . And just in case you had your doubts, here’s yet another case in which booze may  — and I stress the may — have played a role, at least according to the airline.

Arnar Hjartarson booked two roundtrip tickets from Minneapolis to Reykjavik through Icelandair.com a few months ago. He thought they were nonstop flights.

He thought wrong.

Upon closer inspection, I found that we would be taking a Northwest Airlines flight into Newark and then switching over to JFK for our Icelandair flight.

The total time between the arriving and departing flights was approximately three hours. I wasn’t familiar with those airports and when I looked them up on the Port Authority, I found that the travel time between those two airports was between 75 to 90 minutes. Considering that we would have to retrieve our luggage, find a taxi, re-check in, and go through security — three hours seemed too little a time.

I called Icelandair and they said they could not help me. I called back again and the representative asked me if I had been drunk when I booked the flight. I told her that I had booked the trip directly through their Web site and with the itinerary that they created for me. Her response was that the laws only required them to give three hours of time between flights and that they would not be responsible if we missed the flight — even though she conceded that there was no way we’d make the flight considering Icelandair’s policy requires you to be checked in one and a half hours ahead of time.

Continue reading on elliott.org

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  • Elliott

    Christopher Elliott has been called one of the world’s leading travel experts. But his focus isn’t on the destination, or ev…

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