Anne and Jack King couldn’t wait for their December cruise to Panama, Costa Rica, and Belize on the Carnival Miracle. But the tour of Panama City and the Panama Canal would have to wait for them. At the last minute, and with no warning to the Kings, Carnival abbreviated its itinerary to include ports of call in Costa Maya, Cozumel and Roatan.

What’s worse, Carnival offered them a $25 onboard credit for the change in schedule, which didn’t come close to compensating them for a cruise they never wanted. How could it do that?

When we arrived in Fort Lauderdale to check in, we were told by rude agents that the itinerary had been changed and that we could not get our money back. They said we should have received an email a couple of days before. We didn’t.

We drove from upstate New York to Fort Lauderdale for this cruise, and checked our email every day. The only email we got from Carnival was a lame Christmas card.

The Kings asked a Carnival representative why its itinerary changed, and were told the ship’s propulsion system was “failing” and they couldn’t get to Panama and back in the time allotted.


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  • Elliott

    Christopher Elliott has been called one of the world’s leading travel experts. But his focus isn’t on the destination, or ev…

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