Question: I need your help getting a refund for a single supplement that I don’t think I should have to pay. With a friend, I recently booked an Africa trip through Overseas Adventure Travel. We’re both in our mid-60s, so I bought trip insurance.
My friend, with the philosophy of “if anything bad happens, I’ll pay for it,” did not. Two weeks before we were supposed to leave, I started getting back pains and my doctor recommended that I not take this trip. My insurance company reimbursed me in full.
My problem is that when I notified Overseas Adventure Travel of my cancellation, they demanded that my friend pay a $375 single supplement, and if she didn’t, they threatened to cancel her trip that day. I paid the supplement, since she was out of town.
My friend asked Overseas Adventure Travel to refund the supplement, but it refuses. What should I do? — Sue Koopman, San Francisco
Answer: It was nice of you to cover your friend’s single supplement. It was not nice of Overseas Adventure Travel to threaten to cancel her trip unless you forked over another $375.
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