Had a problem with your last trip? Fire up your PC and post something online.

Go on. You just might change the travel industry like Carl Larson did. When he tried to check a regulation-size box on a recent JetBlue flight, an unfriendly ticket agent demanded that he fork over $50. The reason? The box contained a folding bike.

So Larson blogged about the experience on the Bicycle Transportation Alliance’s site, calling the airline’s policy “ridiculous.” The story was picked up by another blog, bikeportland.org. Then it made its way onto another site called the Consumerist.

It didn’t take long for JetBlue to fold. Not only did the airline refund Larson’s $50. It changed its rules, too. “Customers traveling with folding bikes in a bag that fits within the standard checked bag weights and dimensions will not be charged the bike fee and will be treated like any checked bag,” a representative told him.

Bloggers are changing the travel industry.

Continue reading on elliott.org

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  • Elliott

    Christopher Elliott has been called one of the world’s leading travel experts. But his focus isn’t on the destination, or ev…

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