Timing is everything when you pull a bait-and-switch. Most of them happen just before or after the purchase – an “oops-the-price-isn’t-available” or a “sorry-did-we-forget-to-mention-a-fee” stunt.

But for Mary Hoefs’ Royal Caribbean cruise, she didn’t find out until she tried to board. Here’s what happened she tried to embark on the Liberty of the Seas with her family recently:

While checking in, our son and his family from Texas were pulled out of line and taken to another room. There they were told: “Pay an additional $800, or they you can’t board the ship.” They were in a state of panic, and two little grandsons were in tears because they could not get on the ship.

Not really understanding the reason, we had to come up with the extra cash for them to board. (Had we not had the money, what would have happened?)

Continue reading on elliott.org

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  • Elliott

    Christopher Elliott has been called one of the world’s leading travel experts. But his focus isn’t on the destination, or ev…

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