Here’s a common problem for travelers who book a hotel room online: Once they “confirm” their accommodations with a credit card, the hotel doesn’t assign a room, leaving them wondering if they’ll have a place to stay.
My standard advice to homeless guests is: Don’t worry, you’ll have a room. And they always do.
But Robin Ross needed more than verbal assurances for an upcoming stay at the Signature at MGM Grand, a condo-hotel she’d booked through a discount luxury booking service called Blue Chip Vegas. In an email to Ross, Blue Chip had promised a “PH level corner unit one-bedroom suite” at $199 a night, not including the extras that Vegas hotels like to throw in, like daily resort fees, and taxes.
But in subsequent messages, after Ross plunked down a $499 deposit, Blue Chip Vegas seemed to waver.
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