First, the bad news: European airlines still routinely deceive customers when it comes to air fares, according to a new report by the EU. But there’s also good news — it’s not happening as often, thanks to tighter government regulation.
“Many people are attracted to buying a ticket from one of these sites by their very low prices,” says the EU’s chief consumer advocate, Meglena Kuneva. “However, what they do not realize is that the price quoted does not include items such as tax, etc. In the end the person ends up paying much more than was initially advertised. This is clearly forbidden by EU law.”
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