At just two pounds, Natalie Maldonado’s teacup Chihuahua weighs less than her purse. But on a recent AirTran flight from Tampa to Atlanta, as she tucked the dog under her seat, a crewmember stopped Maldonado because the pet had been improperly tagged, she says. “I was surrounded by four agents, a gate agent, the flight attendants and another crewmember,” she remembers.
“They demanded that I pay a $70 pet carry-on fee.” That’s when her flight went to the dogs. Although she reluctantly agreed to pay the surcharge, she was walked off the flight after an attendant told her she was committing a “federal offense” by interfering with the flight schedule. She and her Chihuahua were allowed to take the next AirTran flight to Atlanta. “The manner in which I was treated was completely unacceptable and the pet policy fee is ridiculous and excessive,” she told me.
In their struggle to turn a profit, airlines have piled on a lot of fees in the last year, from surcharges for checked luggage to extras for confirmed reservations. And just when it seemed they had found every last fee, it looks as if they’ve turned up one more: They’re looking to Fido and Fluffy for a little extra cash. Specifically, to their owners. Maldonado’s pet problem may sound like a tempest in a teacup. But it isn’t to her. She alleges AirTran employees intimidated and humiliated her and her dog. When she tried to take names, one flight attendant told her he “wasn’t allowed to give last names.” I was sure the airline would respond to her complaint, so I suggested she send a polite letter describing the incident.
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