Airline rules are relatively uniform when it comes to canceled flights. You’re owed either a full refund or a flight of the carrier’s choice — but no fare adjustment.
But what if the replacement flight costs less than the original one? That’s what Michael Sorg wanted to know after JetBlue canceled his flight from Boston to West Palm Beach, Fla., recently.
At the time of the reservation I had the option of booking flight 427 leaving at 5:55 p.m. or flight 429 leaving at 7:33 pm.
After a lot of thought, we decided to book flight 427 even though it cost us about $100 more since it would be a more convenient time for our small children. A couple of months later I received an e-mail notifying me that flight 427 was canceled and I was now booked on flight 429.
I called customer service at that time because I felt that I was entitled to a refund of the $100 that I would have paid if I had booked that flight to begin with. They told me that they could issue a credit associated with my confirmation number.
The more I have thought about this, the more I think I am entitled to a refund back on my credit card. The change in flights was NOT due to my request. This credit forces me or a family member to have to purchase another ticket to use it.
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