Helen Teresa Roberts believes it did when she flew from Rome to Newark this summer. After Flight 43 was canceled, Continental Airlines offered her overnight accommodations and 660 euros, in accordance with EU 261, the European Union’s consumer protection law for air travelers.

But the airline never made good on its promise. Instead, it appeared to backtrack, reclassifying the flight as “delayed” and reneging on its 660 euro offer. “They changed flight numbers and used the word ‘delayed’ in order to stonewall their customers from just compensation,” she told me. Roberts didn’t receive the miles for her flight, either.

Can Continental do that?

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  • Elliott

    Christopher Elliott has been called one of the world’s leading travel experts. But his focus isn’t on the destination, or ev…

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