Can an airline send a debt collector after you to pay for a missed flight?
Strangely, the answer is: yes.
Consider what happened to Eehern Wong, who was scheduled to fly from Sacramento, Calif., to Boston by way of Los Angeles.
When I went to check the status of my flight, I noticed that the itinerary had been shifted up by nearly half a day. In fact, by the time I checked on the flight, the plane had already left Sacramento and was already landing in Los Angeles.
At no point was I contacted and notified of a change in scheduling. I called Delta to see if they could put me on the next flight, and after being redirected a few times, found out that not only would I be unable to get put on the next flight, but would actually have to pay for a new ticket a day later for my trip back to Boston.
I am a student right now, and this seemed outrageous to me. I had class and prior obligations and needed to get back, so I paid for the flight with my credit card. After returning to Boston, I contacted my credit card company, recounted the story, and had them investigate on my behalf.
After a few months of investigations, they sided with me, citing that Delta provided insufficient evidence, and withdrew payment to Delta. Now Delta has contacted a collection agency to force me to repay. What can I do about this?
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