One of the most common swine flu-related questions I’ve been getting relates to rescheduled cruises. Many cruise lines are diverted their ships to avoid Mexican ports.
What if you don’t want to go? Should you be able to get a refund? Or at least, to reschedule?
Common sense says: yes. You’re being offered a different product. It’s kind of like buying a gallon of nonfat milk but getting a container of whole milk.
But common sense doesn’t necessarily apply to this situation. For starters, there’s the cruise contract, which says ports can be changed for any time and for any reason. This cruise line policy is rigidly enforced — unless the courts get involved.
Now that swine flu is spooking every would-be visitor to Mexico, we’re seeing that policy tested again. Kathy Langley wrote to me yesterday with the following question:
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