It’s a busy week here at the Airline Passenger Experience Association (APEX) 2011 Expo. I’ll be writing about several things over the next couple weeks, but I wanted to start with the award which I helped judge. This year, Air New Zealand won the award for the Best Single Achievement in the Passenger’s Experience with the intro of the SkyCouch.

Cranky on the couch

By the time we got to judge, it had been narrowed down to five finalists.

  • Air New Zealand for the SkyCouch
  • Delta for @DeltaAssist on Twitter
  • FlyDubai for the Lumexis inflight entertainment system
  • Virgin America for paid upgrades while on the aircraft
  • Virgin Atlantic for its new Jam inflight entertainment system

So why did we pick Air New Zealand? I can’t speak for all the judges, but I do like to give a little more rationale on why I personally picked Air New Zealand as the winner.  

Read more on the CrankyFlier

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  • Cranky Flier

    My name is Brett, and I’m an airline dork. I’ve had the bug since I was young. As a kid, I never missed a chance to go to LAX a…

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