When I think of great customer service, I remember Alamo.

Alamo Rent A Car, that is.

I think about it because the company had almost no reason to be nice to me when I rented a car a few years ago. At the time, I was a relatively obscure travel writer transiting through Albuquerque, N.M., on my way to the mountains.

I had prepaid for a compact car online and declined insurance, optional waivers and the fuel purchase options. From a profit perspective, I was a deadbeat. Still, the agent was incredibly polite.

“Where are you headed today?” she asked.

“Up to Angel Fire, Red River and Taos.”

“Not in a compact, you’re not,” she laughed, handing me the keys to a four-wheel drive. No extra charge. “Enjoy your trip,” she added.

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  • Elliott

    Christopher Elliott has been called one of the world’s leading travel experts. But his focus isn’t on the destination, or ev…

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