David Harm is worried about his wife’s ticket to Omsk, Russia.

When he made her reservation through Aeroflot’s Web site, his finger slipped — “I hit the ‘L’ key instead of the ‘K’ key” — and misspelled his wife’s last name (“Slirtenko” instead of “Skirtenko”).

“I did not realize my error until I received the e-mail and checked the information,” says Harm, who lives in The Hague, Netherlands. “When I called Aeroflot immediately to address the problem, I was told the name can not be changed, and that a note regarding the misspelling was placed in the record and that my wife should have no problem.”

Should Harm be concerned?

His question is hands-down the most common one I get from travelers — not just air travelers, but all travelers — after the Transportation Security Administration’s strict new Secure Flight requirement began going into effect (more on that next week). Although he doesn’t have the TSA to tangle with in Europe, he shares a problem with a lot of Americans.

At a time like this, with governments imposing new security rules, airlines teetering on the brink of bankruptcy and many hotels facing foreclosure, travelers often have more questions than answers. Which is why I thought I’d devote a column answering the most common travel questions, starting with the ticket-name one.

Continue reading on elliott.org

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  • Elliott

    Christopher Elliott has been called one of the world’s leading travel experts. But his focus isn’t on the destination, or ev…

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