Why BA has such a poor customer service ?

Why BA has such a poor customer service ?

My flight has been cancelled due to weather, BA changed my flight way ahead my original date, I can see there are flights before that date I am trying for 2 days now to contact BA but I can not, I have spent much money on the phone just waiting. What am I supposed to do?

Question about Waterside BA Headquarters

Sounds very frustrating! I've got no idea what to suggest, but I hope you get though to them soon and get away. The news is probably one of the best sources of information at the moment.